Returns & Exchanges

At Cotopaxi Pre-Loved, we stand by the quality of our gear and offer a 30-day return window to ensure your secondhand treasures meet your expectations for adventure. Please note that all returned items must be in the same condition as received and include original resale tags.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal; a flat return shipping fee of $7 will be deducted from your final refund.

3

Pack Your Gear

Securely place your pre-loved items in their original packaging or a similar reusable mailer, ensuring all old shipping labels are covered or removed.

4

Ship and Refund

Drop your package off at any authorized carrier location; once our warehouse inspects the items, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing